Print
Lab FAQ
- Navigating
Online
I
want to send you files for printing. Can I do this over the
internet?
Uploading
and downloading your files to West Coast Imaging is free and
easy. It takes a minute or two to create
an account on our web server--then you can transfer whatever
files you'd like us to print!
What kind of files can I upload?
You can upload any type of file to our server. Our server automatically
creates previews of most common file types including TIFF, JPEG
and some RAW formats.
Can I see a larger preview of my file?
Click on the small preview to open a new window with a larger preview
of your file.
I
can’t
see a preview of my image.
If your image says “click for preview,” click on the
icon and the system will attempt to preview your file. If a preview
is not generated, then something about your file is preventing
our software from creating it. Our system can’t preview some
PDF files and some large PSD files.
Problem: I did not receive the confirmation email, so I cannot activate my account.
Solution: Sometimes the automatic confirmation of your account is not sent properly. Email info@westcoastimaging.com and we will manually activate your account. You will receive notification when this has been completed.
Problem: I received my confirmation email, but when I click on the link to activate the account nothing happens.
Solution: If your email account showing text only, change it to also show HTML content. This will allow you to click on the link in the email. If this does not work, email info@westcoastimaging.com and we will manually activate your account. You will receive notification when this has been completed.
My computer went to sleep and it stopped my download.
Sleep mode will cause an upload to fail. Make sure sleep mode is
turned off while uploading files.
I
can't find the files on the desktop in the Advanced Upload
Software. Where's my desktop?
Here's
the situation: You are a Mac user, and you have a file on your
desktop that you want to upload with WCI's slick Advanced Upload
feature. The problem is that you can't find the file in the upload
window!
That's
because with Mac OS X, the desktop is a folder buried on your
hard drive. You have to show our upload software where that folder
is. So where is it?
- Open
up your hard drive and look for a folder called Users.
- Inside
users you'll see a folder named with your user name. Open that
folder and you'll see a folder named desktop....that's where
the files on your desktop are stored.
- Now
just follow the same path: Hard Drive > Users > Your
User Folder > Desktop in our Advanced Upload software, and
upload to your heart's content. Make sure to click on the desktop
folder, or the files won't appear.
- Refer
to the picture below if you are a visual learner, like we are!
Copyright
2006 West Coast Imaging all
rights reserved. |
