Our Clients Say About Us:
I received my prints and the anticipation and excitement
of the wait is finally over however the excitement of looking at them
has just begun. Here is my feedback on the prints:
All prints/ print quality and printmaking A+++++++++ outstanding work.
Salisbury, North Carolina
So I recently began the process of looking at
specifically, master printers, people who spend as much time getting
the print just right as I spend getting the photo just right...That’s
when I came across West Coast Imaging. Their site is really clear, and
they seemed like they might be a good fit for me. So I e-mailed them
with a few questions on Wednesday night, and first thing Thursday morning
I got a callback from Terrance Reimer, a custom printmaker. We connected
this morning and talked for 45 minutes, and I knew he was the guy (or
at least the printmaker) for me. He was easy to talk to, happy to answer
questions, passionate about photography, and enthused about my work,
plus a photographer himself...
Liz Kuball (this is an excerpt from her blog)
Santa Barbara, California
I received the prints on Saturday (amazing!) and they are gorgeous.
Thanks for all the help and great communication. This was another wonderful
"I wanted to thank you for the fantastic prints
that I received from you. They look great and I am more than happy
with them. Thanks for taking the time to answer my questions and making
sure that I would be happy with the final prints.
Citrus Heights, California
"I just received my panorama
print done on your supergloss paper. I had delayed sending my photo
to have it printed because so many other places make it very difficult
with all their rules about profiling, formating or whatever rules their
require for their lowest price. I was recommended to you from Calypso
in Santa Cruz since they are closing and they had looked for someone
else to take over their business. They made a great recommendation!
My panorama of the Matterhorn in Zermatt, Switzerland came out fabulous!
I left it to your guys to correct as they saw fit and they did a great
job for about 25% of the cost of other places for the same kind of
work! Excellent work. Same as others that I've paid 5 times as much
for the same top quality!
I was especially pleased with all the care that came in your packaging
for shipment. Being a long panorama, I expected it to be difficult to
lay flat out of the package, but it was flat as soon as I unrolled it.
Well done. My question about uploading was answered on the phone by an
individual who genuinely soundly like he cared and wanted my business.
Expect more reprints of this order and many new pictures now that I have
found your place! Thanks for your good work!"
Santa Maria, California
have been having a wonderful experience working with your company on
a series of prints. In particular, I would like to call out Terrance Reimer who has been an absolute delight to work
with. His knowledge, professionalism, and enthusiasm has not only made
my experience enjoyable, but has clearly set a standard for which customer
service is all about. He is quick to respond to any of my needs/issues,
explains things clearly on the possibilities of each print, and has
exceeded my expectations on what my negatives were capable of. With
his extensive background in photography, he was quickly able to relate
to some of the concerns I had with my photographs and on how he could
improve them. Each step of the way he has beyond the call of duty.
I will only come to WCI for all my future scanning and printing needs
as it is clear the service you provide deserves it and by the fact that
you have excellent employees, like Terrance, on your team. Thank you
for providing such a wonderful experience."
Morgan Hill, California
Scan of Dhanoa's 8x10 T-Max Negative
Image, after interpretation by Expert Printmaker Terrance Reimer
began working with West Coast Imaging three years ago after a lot of frustration
with other imaging shops, and we have never looked back. We sell hundreds
of Fuji Crystal Archive prints every year through our gallery, and
the praise we hear from our clients regarding the quality
of these prints is constant, and that is where it matters most.
In short, West Coast Imaging consistently does excellent work, and as important, is excellent
to work with. They are not just business partners, they are friends.
Hard working, always friendly and ever courteous--you would think they
were all Nebraskans."
copyright Michael Forsberg
I have just
received my first Exhibition
Print order from you, and it was way above
all expectations. The color, tonal quality and sharpness was right
on my original visualization of the composition. Please give my thanks
and compliments to the printmaker - outstanding.
To my good
friends at WCI - I just wanted to let all of you know that after years
of hard work my
website is up and running. I could not have done this without
all of your help and support. The quality of your work is simply superb.
Thanks for doing such an outstanding job on my prints, and for your wonderful
customer service. Frankly, I consider my relationship with all of you
at WCI more as a friendship than a business.
Stevenson Ranch, California
Photo copyright Doug Meek
Coast Imaging - I feel like I've been in a coma because the last time
I shot professionally, it was strictly a wet-darkroom process, and
now that I'm shooting again, it's a dry-lightroom digital process.
I thought the power of Photoshop, with good drum scanning techniques,
would produce a matching print of a properly exposed 4X5 chrome. I
spent over $700 with three Atlanta labs trying to get a Chromira print
to match my chrome. I was becoming so disappointed with the prints
that I began to wonder why I even bothered to pick up the camera again.
In my desperate internet search for photo labs, I found your website,
read about all of your services, but was mostly impressed with the
profiles of the employees/photographers.I sent West
Coast Imaging the same 4X5 chrome that Atlanta could not print match,
just to see if WCI could even get close to matching the shadows, midtones,
highlights, density and color. I expected another disappointing print,
but since your website said photographers would be working on my chrome,
well maybe, just maybe, there was hope. I received a test print and
the original 4X5 chrome back from Michael
Jones, did a side-by-side
comparison, and screamed! I could only take my eyes off that print
long enough to look back at the original chrome and see, for the first
time, an actual exact copy of all that shadow, midtone, highlight and
color detail I had come to love about the original chrome. West Coast
Imaging has earned all of my business. My framing
store called a few days after I received the test print from you,
to see if I would do a one-man print show in September. I now had what
I needed, and that was the confidence in a highly professional, dedicated
group of talented and vision oriented individuals who could actually
make my chromes sing. If I had not found West Coast Imaging first,
I would have said no to my first print show. I used to dread the
disappointing printing phase of my 4X5 landscape photography, but West
Coast Imaging has made the final print just as exciting as when I get
new chromes onto the light table. It's my childhood Christmas all over
again!Thanks to all of you there at West Coast Imaging!
Michael S. Mead
Having been disappointed with the local
professional labs, I decided to FTP my files for an upcoming show out
to WCI for printing. The file transfer process could not have been
any easier, and the prints exceeded even my extremely high standards.
I am one VERY satisfied customer... I just finished going through the
15 prints I had made, and they are SPECTACULAR!! I am positively thrilled
with the quality - I keep going through them, and love them more with
each review. Thanks, thanks, THANKS to everyone at WCI - the quality
of the work you guys do continues to amaze me.
downloaded the scan and must say it looks great. I’m
sure I can get the result I want from it without a second scan for the
highlights. Despite the fact that I am in Australia, I will be switching
to your lab for scanning from now on, as a result. Thanks for the excellent
Richard Van Hoesel
Reservoir, VIC - Australia
- I just wanted to tell you what a joy it was to work with you on the
large prints. Your perception, persistance and kind words were all part
of making this process a constructive learning experience for me. It is
a privilege to work with someone with such a high level of professionalism
and generosity of spirit. Thank you so very much - I look forward to more
of the same in the future.
Victor, New York
I just wanted
to send a quick email to let you know how much I appreciate your work.
We have several local labs we could use, and several in-house desktop
scanners, but for critical projects, we send our images to you for scanning.
The quality, resolution and color accuracy you deliver can't be beat.
I also sent along a few jpegs so you can see the scans you made on the
covers of some of our university's publications. Thanks again for your
consistently excellent work. Your commitment to quality makes my job easier.
Phalin, University Photographer
Bowling Green State University - Bowling Green, Ohio
for your amazing professional work and your unbelievable turnaround. The
quality is superb and is exactly what I am looking for in my final output.
WCI makes my hard work shine!
Micah Luke Albert
received my pictures today. I was absolutely thrilled with the results
and completely blown over by the teams ability to match exactly what
I saw the days I took these pictures! It almost brought tears to
my eyes. I have been one of those fledgling photographers since I
was a kid of 11 years old. Now at 43 to see what can come from my
eye and your lab is really something special.(These words)
really in no way represent how I felt when I cracked open that box
with my/our pictures. It was really uncanny to see the results you
came up with because, even though you may have the chrome to look at,
you weren't there at 6:00AM that freezing cold morning in Jackson.
Yet, you got it! Thanks again for your incredible attention to the
details in my images. I look forward to sending you more work soon!
Salt Lake City, Utah
West Coast Imaging Staff,
Just got back from overseas and wanted to say that the prints you did
for me are absolutely brilliant. I have had stuff printed in England and
Japan before but the quality of the prints came nowhere near the prints
that you produced. Thanks again for doing such a magnificent job.
wanted to thank you for the newest tutorial on Color Range. This technique
is the most valuable/powerful Photoshop technique I have ever learned!
It has made making selections fun, and I have made some dramatic improvements
to my images. Thank you so much for this tutorial and keep them
coming! (Receive these Photoshop tips in
your email box.)
J. Paul Moore
appreciate the work your guys do. Excellent is the only word I can use
to describe it. Everyone tells me that there is no one else on the island
that has the same quality of printing as I do. I've got several more images
to do, but probably not until I return from Tasmania in September.
I just got
my scan in the mail yesterday and I'm speechless. There were things in
my negs that I had never noticed before. They are beyond beautiful. I'll
be sending a file back soon for prints. Thanks!
San Pedro, California
Hi Melanie, thanks again for your help and professionalism. Also please
pass along thanks to Laurie who also responded to me. The level of customer
service you and your co-staff/company has given has been exceptional (David
too)! It's a joy to do business with a company that has the same priorities
and expectations as my own.
Bartlett, New Hampshire
David - You did 3 prints for me and I was totally blown away. Best prints
from a slide I have ever seen. Thank you for your hard work and attention
to detail - I am one very happy customer and have shown your work to several
friends who are also photographers. Thanks again and I will be using West
Coast Imaging for all my future printing needs. (Photo
copyright Ian Dicker)
I am really
impressed by the quality of the scans that Jeff sent me. I cannot detect
any difference between the 8 bit and 16 bit. The Tango scanner, the profile,
and the software you use is definitely better than anything out there.Ryan
was my first order, and all I can say is WOW! The images jump off the
prints just like they do when they sit on the lightbox. I will definitely
be sending you more work in the future."
like the fact that you work with me discussing options and comparing
different transparencies to see which would print the best."Chuck
prints were great, the color is very saturated, the contrast is minimal,
and the clarity surpasses Ilfochrome. The end result is a print that
exceeds the original transparency."Denny
have a great staff, a great product, and the best website of the many
worked with Melanie and
found her to be professional and personable, answering ALL of my questions,
and deliveing a wonderful print. I would even consider her a new "Friend"
if such a thing is possible having never met her in person. Keep her!"
attention to my orders could not have been better. I was treated in
a way that made me feel that my images were as important as those of
some of your more well known photographer customers."
Westhampton Beach, New York
the best customer service I’ve ever received in the photo industry.
San Francisco, California
had a few scans done, and now some prints. I’m really happy to have
discovered WCI. Your prices can’t be beat, and the quality is excellent.
I’ve had nothing but friendly service and I look forward to using
WCI more frequently. Keep up the great work."
Brooklyn, New York
was my very first try at fine art digital printing. One of my slides
was over 10 years old, faded, with color cast and dust. I cannot believe,
even with the wonderful prints being in front of me, what you guys
have done! Incredible!"
Ridgewood, New Jersey
scans are consistently cleaner than those I’ve received anywhere
Coast Imaging recently printed 22 landscape images for me for a gallery
exhibition...And the results were spectacular. This was my first experience
with West Coast Imaging...Melanie from the WCI
staff was awesome, she put in so much effort to make sure each image
was as perfect as it could be. Almost as if she had photographed the
images herself. WCI is my new lab for my landscape images."
excellent prints from slides more than 20 years old. Almost all of my
photos since 1985 have been on negative film, because I was not able
to get good prints from slides. That is no longer the case. Your digital
methods really make a difference. Thanks!
WCI has done a superb job on everything from receiving, scanning, printing,
collaboration, shipping and billing. You guys are first class. Kudos
to Melanie--Great work!
the great job. I already ordered reprints and anticipate working with
you often in the future.
West Coast Imaging - I’m converted! I got my first prints back from
you today and I am very happy. I had seen some of your prints at the
David Ashcraft Gallery, but I wasn’t sure if your print quality
would translate into success for my lower resolution (based on 35mm slides)
images. I had to up-res significantly (from 100 ppi to 360ppi). I wanted
to see if I could stretch my limits to 30x40. I am very pleased with
the results. My prints have never looked even close to this good before.
The colors are true to the originals. On top of that, dealing with your
staff was hassle-free (which I really appreciate). I dealt with three
different people, and they were all friendly and knowledgeable. It was
obvious that my prints had been handled with care in printing, packaging
and shipping. I am entering my first photo contest/exhibition with three
of the images, and I now have prints that I can be proud to show. Thank
Endless Trail Photography
WCi in March 2002. I was working on the first public showing of my
photography, and the prints coming from (my former) lab just were not
cutting it. Either the colors weren't true, there was too much contrast,
they were cropped improperly, or the original feeling of the photo
was lost. I found the
WCi ad in the back of Outdoor Photographer magazine, so I sent
them a chrome to see what they could do. I shoot very saturated color
films (Velvia and kodak e100 vs) and the proof print they sent me was
absolutely beautiful. I was so awed by it that I stared at it for hours
in shear unbelief. I had in my hands a perfect replica of my original
transparency. Every Exhibition
Print I've ordered since has affected me the same way. At last,
I have prints that look just like my slides--no hit and miss. It's
right on, every time, time after time. The customer
service is the greatest. All of the people I've come in contact with
seem like people I've known all my life. I've not encountered one
negative attitude. All of them are cordial, caring, and involved
in making the best print possible for me. They are really a good
group of folks. Thanks WCi!!!
in my training to fly the high-altitude reconnaissance U-2 airplane,
it became clear to me that few EVER had seen the sights I was now privy
the earth from above 70,000 feet.
from that environment provided unique challenges, to say the very least.
I researched, and then acquired the necessary professional equipment
and film to turn my interest in photography into something potentially
special. The next year and a half was spent, literally, pioneering
high altitude photography as I had no professional experience base
before me to draw upon. Eventually, with the use of slides, I was able
to begin capturing the world from my unique perspective. The earth
has many different faces around the world.
next year was spent with different "professional" imaging establishments
explaining to me that my slides, though beautiful, were too much of a
challenge for their "pros to bring to print. On average,
one of every 10 prints I received was acceptable. All I desired was
for the print to look like the slide. Period. The prints I was receiving
were flat, dull, and off in color. One establishment explained they
could not economically spend the time on my prints with $100,000
customers in line behind me. How frustrating after all my experimenting
and expense to be told the slides would never become accurate prints.
A friend informed me of West Coast Imaging. I sent them 5 very different,
challenging slides to be scanned and brought to print. I asked if they
could simply make the print look like the slide. Their scanner and Master
Printer went to work. I received 5 incredibly striking prints. Brilliant
and precise, they managed to bring to life, beyond my expectations, the
captured sights of the transparencies.
Imaging passed on all five prints. They achieved results that other
professional imaging establishments could not. They are my only choice
for handling my unique and demanding needs.
my photographs have been viewed by others, some viewers involved
with the U-2 program for over 20 years, the consensus is there have never
been such beautiful photographs depicting the view from the cockpit in
the 40+ year history of the plane. West Coast Imaging literally made
aviation photograph history, and continues to with each order I send. (Photo
copyright Jeff Olesen)
the delay getting back to you about the final print but the customers
could not come over until today and I wanted to let you know what they
thought. They love it! It looks great! It will be the show piece in their
living room hanging above their mantle. It is going to be hard for me
to give it up. Hopefully I will sell another one soon and then I will
order two, one for me and one for the customer. Anyway, thanks for all
your help and attention to the details.
Aaron Jakabosky, New Morning Photography
I just wanted
to let you know that the prints arrived yesterday and I think they are
excellent. I am amazed that a 5 meg pixel camera can make a print as large
as 16x20. The result is wonderful. Now that I know what the camera and
West Coast Imaging can do, I will be sending more. Thanks for your help. Bob Smith
I have received
the proofs...and I love them!! The artistry of what you all do for photographers
is outstanding. Please thank everyone involved.
received the two Exhibition prints you made for me and they are absolutely
gorgeous. Please extend my thanks to whoever managed my images for
the obvious care they took in rendering them exactly to my instructions.
I am very particular about print quality and I couldn't be more satisfied.
One of the images was previously printed by a high quality lab as
a type "R" Super
Gloss print and I have to say that the Light Jet print blows it away
in color saturation, contrast control and sharpness.
your services and products are second to none. I have tried other labs
that charge as much or more that do not even come close to your standards
for excellence. Keep up the good work!
Images are incredible, but more importantly, working with (West Coast
Imaging) has been an absolute dream. It's been better than any lab
I've worked with." (Photo copyright Jack Dykinga)
many compliments on the quality of the prints. Michael in particular has
been helpful in all regards from imaging to expediting printing. Keep
up the high standards and fine work!
I am very
pleased with the prints West Coast Imaging did. The piezographs were fantastic!
Everyone to whom I showed them was amazed at the dynamic range and the
contrast. I was particularly impressed with the knowledge and attentiveness
of the staff. When I consulted with the printer (Terrance, I think) over
the phone, it was like talking to an old friend.
I will continue to do business with West Coast Imaging. In fact, I am
off next week to Wyoming to photograph an elk hunt, hopefully there will
be more work for you afterwards. In any event I'll be back in Yosemite
the first week of December and will make every effort to stop by your
office and meet all of you in person.
George A. Fueredi
is the best reproduction I have ever seen. You will be making all my prints
in the future. I haven't given the print to the client yet, but know if
I am this impressed the client has no worries. Jay Goodrich
you to Ron, Michael and everyone else at West Coast Imaging who worked
on my "test" prints. You've passed the "test." The
prints were EXCELLENT and Michael was very responsive and helpful in
following my cropping requests from the jpeg he sent. You folks do superior
custom work and I couldn't be more pleased. I will be sending additional
transparancies in this series right away."
C. Peter Jorgensen
right-the prints are terrific! Terrance does a really good job doesn't
he? I'm really glad I responded to that initial postcard with the 16x20
special offer you sent me a little over a year ago. I want you to know
I appreciate the time you took to explain some of the same things over
and over again when I had a hard time understanding the whole digital
process. Thanks for being so good at what you do."
Las Vegas, Nevada
I go into my client to hand over the London/New York prints received today,
and to review the print testing I've been doing. I've compared the same
images across conventional R-Type prints, Iris (Giclée) prints;
and a London lab that is just starting to offer Lightjet prints. Your
work is the best, and I have a recommendation here that we place the
lion's share of a (large) print order with West Coast Imaging. Well done,
at the end of the day it's your quality that has counted." (photo
copyright David Henderson)
Datchet, Berkshire - United Kingdom
have had two prints done by West Coast Imaging and am totally pleased
with both. I plan on sending more slides once I figure out which ones
are to be printed, and where they should go in our home. The prints
are truly spectacular and far outshine any other lab/process."
St. Louis, Missouri
am exceptionally pleased with everything about my recent order. The
print is nothing short of fantastic, in addition to the fact that I
was notified on receiving my order and its final shipment. The careful
method of packing the print and orginal slide was very much appreciated.
I am one of the first members of the photo group for the Contax G rangefinder
cameras...The Contax crowd tends to be obsessive about resolution (Zeiss
lenses), and they were really impressed to see that digital technology
was giving Ilfochromes a run for its money. I had some large Ilfochromes
made by (a well known company) in Maine. I layed the West Coast Imaging
digital print beside them and had to honestly say that the digital
print had more detail. They were very similar with all the rich, deep
color, but the digital print just had more detail. I was floored and
very happy, because I know it is infinitely repeatable. *And* digital
prints are actually less expensive."
Las Cruces, New Mexico
you for the follow-up. The extreme contrast range in the slide that
I sent to you made it difficult to get a satisfactory print through
conventional printing / processing methods. I was very pleased and
amazed with the print that I received from your company. The results
Cedar Rapids, Iowa
just want you to pass on to whomever worked on my print a big thank
you for a job well done. I was extremely pleased with the color rendition
and detail you captured. Your artistry makes me look like a better
photographer than I know I am."
Glassboro, New Jersey
received my prints today via fed express. Could you please relay to
the people involved in making them that they look GREAT. I think you
did a wonderful job of faithfully reproducing all the pictures and
in following my instructions for printing them on the (portfolio) pages.
Thanks to you all for taking the time to do it right the first time!!"
like to let you know that the 16x20 print you just produced for me of
"Aspens in Colorado" is fantastic! You guys know your business, and I
appreciate it. I am very pleased with the image. Thank you!"
still at work, so I have not had a chance to compare (the West Coast Imaging
print) to my (smaller) Ektacolor at home. But already I know what he answer
is going to be: "Superior. Much superior". Great job guys! You are going
to be hearing from me again, shortly.
Palo Alto, California
p.s. There are shops that I could deal with
here in Silicon Valley, an easy drive away, that offer Tango scans and
CrystalArchive prints. I sent one an exploratory email and did not get
a reply. You-all seem to believe that the customer is important. That's
the way to get business and keep business.
"The scans are great and the all-important customer service exemplary."
Crowley Lake, California
Copyright 2007 West Coast Imaging, all rights reserved.